Client Stories

Cathay Financial Group – IT-based Integrated Service and Infrastructure Management Solution 

Background

As non-face-to-face online financial services expand, following the increase in mobile device users, users have begun demanding high-quality IT-based services. This led to a surge in IT infrastructure for building reliable services. If the core service-related infrastructure frequently used by users breaks down for just one hour, business losses can amount to billions of dollars. User dissatisfaction will also naturally increase. Thus, effective monitoring of service quality, both internally and externally, is very important.

Details

Cathay Financial Group, Taiwan's No. 1 financial group in terms of asset size, operates various financial affiliates, including banking, insurance, credit cards, and securities. As it has many users in Taiwan, the company introduced the WeMB integrated monitoring solution to provide high-quality service and user experience with zero downtime, amid the transition to non-face-to-face online services. First, to achieve integrated monitoring of the five most influential affiliates under the financial group, various monitoring target systems, including IT infrastructure and DCIM/FMS, were reorganized into eight sections. A total of 412 management KPIs were finalized. Through this strategy, it can monitor core service quality and related infrastructure, such as servers, networks, and DB, comprehensively, and reduce existing operating costs.